About the role
The Operations Manager is the heartbeat of Overflow. You'll manage a team of 15 or more, serving not just as an administrator but as a mentor and a reliable resource.
Your goal is to make the cafe run like a machine while the team feels heard, supported and valued. It's a role for someone who leads by example and treats everyone — from the bakery to the cleaning staff — with equal dignity.
People, support and culture
- Be the go-to person for staff issues, questions and daily support
- Maintain workplace discipline to Overflow's guidelines, resolving conflict with empathy and respect
- Coordinate with department heads to run and document weekly training
- Manage the weekly duty rota, balancing business needs with staff leave
Operations and quality
- Run daily audits on food safety and personal hygiene across the cafe
- Oversee opening and closing checklists and deep cleaning sheets
- Review monthly temperature logs and solve operational obstacles as they come up
Procurement and inventory
- Verify digital purchase orders and audit invoices for quality and accuracy
- Run weekly inventory audits and keep storage areas organised
- Monitor daily wastage logs to keep production sustainable and efficient
Customer experience
- Organise and analyse customer feedback so the floor team keeps improving
- Maintain the customer database and make sure constructive feedback is acted on
What we're looking for
- Emotional intelligence — you connect with people, listen, and support them while holding professional boundaries
- Management background in specialty coffee or a multi-department hospitality environment
- High integrity and accountability, leading by example
- Comfortable with digital systems for inventory, scheduling and team communication
